Shipping damage
We pack Chitralok artwork with care. If your artwork or frame arrives cracked or broken due to shipping, email apoorvghoshal03@gmail.com with your order number and clear photos of the item and packaging. Please let us know as soon as possible, ideally within 48 hours of delivery, so we can investigate with the courier.
For confirmed transit damage, we will arrange a return or collection if needed and offer a replacement or a refund to the original payment method. We cover return shipping for confirmed transit damage. Your payment provider may take additional time to process a refund.
Other returns
We do not offer change-of-mind returns or exchanges for undamaged artwork. This does not limit any remedy available under applicable consumer law, including if an item is defective, differs from its description, or delivery does not meet the stated terms. Contact us at the email above and we will help resolve the issue.
Please keep the item and packaging until we respond. Do not send a return before receiving instructions.